Zendesk user info gives wrong timezone and locale information

Hi Greg! First of all many thanks for your reply.But in this code, I couldn't see anything about the dynamic location or timezone information of the users. What I want is to be able to see which location my customers are from and now I see the timezone value of all my customers as istanbul and the locale value as English (United State).I am placing my code below please let me know if there is something I am doing wrong.

my code:

<script
      id="ze-snippet"
      src="https://static.zdassets.com/ekr/snippet.js?key="
    ></script>

    <script>
      zE('messenger:set', 'zIndex', -999);
      zE(function() {
        user_timezone = zE('webWidget:get', 'timeZone');
        user_locale = zE('webWidget:get', 'locale');
        zE('webWidget', 'updateSettings', {
          webWidget: { timeZone: user_timezone, locale: user_locale },
        });
      });
    </script>

Hi Greg,

I understand what you're saying about the spammy behavior, but I've been trying to get a clear answer from your customer service team for almost three weeks now. Whenever I start a conversation, I either get a delayed response or my ticket is closed before my issue is resolved. I'm doing my best to resolve this issue, but I'm not getting the support I need from your team.

Thank you for your help and support. I look forward to your response.