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Zendesk user info gives wrong timezone and locale information

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Eren Baltac

Posted Mar 30, 2023

There are about 600 tickets. And the userinfo timezone value of all users in these tickets: Istanbul and the userinfo locale value: English(United State). I tried to fix this version many times using Zendesk API, but it didn't work. I connect to the customer representative, but they either don't respond or they can't find a solution.

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    Helen Brown

    Zendesk Product Manager

    Hi, Eren Baltac, thank you for your post. To better support you, will you add the specific API you reference here. For example, I am not sure if you are referencing this, this, or something completely different. Thank you.

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    Eren Baltac

    After I included it in my site with Zendeski code. At first I tried only the first code and it didn't work. Then I tried the second code and it didn't work either.                                                                      1- <script>
          function userLocation() {
            fetch('https://ipinfo.io/json')
              .then(response => response.json())
              .then(data => {
                const settings = {
                  user: {
                    city: data.city,
                    ip: data.ip,
                  },
                };
                zE('webWidget', 'updateSettings', settings);
              });
          }
          userLocation();
        </script>
           
    2- zE(function() {
            user_timezone = zE('webWidget:get', 'timeZone');
            user_locale = zE('webWidget:get', 'locale');
            zE('webWidget', 'updateSettings', {
              webWidget: { timeZone: user_timezone, locale: user_locale },
            });
          });

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    Helen Brown

    Zendesk Product Manager

    Hi, Eren Baltac, to better support you, can you confirm that you are referring to this API? 

    Secondly, might this be the same issue that is described in this feature request? 

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