Feature Request - Phone Line Ordering
AnsweredProblem: Currently in Zendesk the order of the phone lines is based off of the time in which the numbers ported over into Zendesk. As a result, once the numbers have been ported we cant do anything about the order.
Our Case: We recently ported over 12 phone numbers from our previous provider into Zendesk. Of these 12 lines, 8 of them were our support lines. In a perfect world, the lines could be ordered to look like
1. Main Support #1
2. Main Support #2
3. Main Support #3
ect..
Instead, our set up is all out of order and we have to jump around constantly when turning phones on and off as you can see below. We would LOVE it if we have the option to click and drag these lines into whatever order we want. If we could that would allow us to have all of our support lines back to back to each other instead of being separated
Comment edited for moderation by Zendesk Community
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Official comment
Hello,
Thank you for your question. We hear your concern. So here's an update.
In 2023 we are looking to start the process of improving our call console. Included in that work will be improvements to outbound calling. In the meantime, you can create special nicknames for your support lines to help with organization. While it won't solve your problem, it should help.
Thanks,
Sean
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