Suggestion: Custom Live Chat Sound cue

Answered

3 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Braden,

    Are you talking about the sound on the widget for your customers or the sound for the agents accepting the chats? 

    Thanks,

    Ramin

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  • Braden Crump

    Hi Ramen,

    I was just talking about when a chat it served to an agent, however, being able to do so with any sounds that is changeable in Zendesk would be great. Both served chats, and when a chat is received.

     

    Cheers,

    Braden

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Thanks Braden. Agents can change the incoming chat request song to the 23 system sound options: https://support.zendesk.com/hc/en-us/articles/4408821476378-Editing-your-chat-notification-settings#:~:text=From%20the%20dashboard%20select%20Settings,to%20enable%20or%20disable%20them. 

    If none of them meet your requirements for the sound notification, would love to learn what is missing. Currently, we have no immediate plans to offer support for custom sound notifications. 

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