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API Access to Export Team-Member Data



Posted Apr 06, 2023

Following the release of Exporting team-member data feature, having the ability to access this dataset programmatically via the API would be a great next step. Something along the lines of making one API call to generate the data and another to download the data after a period of time. This would avoid the multi-step journey via UI and email or maintaining scripts calling out to the User API.

Use Case: We try to maintain an up-to-date record of Zendesk Agents, including their Roles, Groups, and status. This information serves as a fall-back in the event of any user issues such as an unexpected role change. We currently grabs the necessary data from the Users API, however, we'd love a fully automated method for generating this data and the team-member export would be a great fit (if accessible via the API).

Implementing API access to this report will save users time creating (and maintaining) code which aims to do the same thing, allows for automated versioning of the output for long term storage and enhances overall efficiency.


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