Zendesk Support Attachment API

Answered
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Kumar B

Posted Apr 13, 2023

Hello,

I am working on Zendesk Support Upload Files API,

I am able to upload mp3 file using this API, the problem is uploaded file is not playable, on clicking the file it gets downloaded from the browser.

 

 

is there a way to be able to play that mp3 file on Zendesk dashboard?

Thank you.

 

 

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      Rafael Santos

      I'd start by checking the following:

      • On the voice comment object, were the numbers you've added to "from" and "to" in E164 format?
      • Were those numbers associated with existing Users?
      • If so, are those added as Direct Lines for the respective users?

      I haven't confirmed, though it may also be related to what's on this article.

      Note: When calls come in from a digital line, the requester is currently always added as Caller Unknown. For more information about digital lines, see Understanding Talk Embedded voice.

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      Kumar B

      Hello,

      Sometime, I am getting, Unknown or Blocked in from number or to number,

      Can you please let me know, How to fix this?

       

      Thank you.

       

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      image avatar

      Kumar B

      Thank you, This is exactly what I needed.

       

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      Rafael Santos

      Have you looked into Adding voice comments to tickets?

      the voice comment includes controls to play or stop the voice recording

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