Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours

5 Comments

  • James

    Mira Yes! We 100% want this. I am shocked it's not an option for messaging. It seems to be an option for Chat but we don't want to use chat anymore. It's called "Chat Rescuer" but won't work for messaging!  Ugh. That's a bad user experience to sit there indefinitely without a follow up.

     

    1
  • Mira

    Right? What I ended up doing is adding copy to the transferring message saying that if we don't respond within 30 secs they should feel free to walk away. Not great!

    1
  • James

    Pretty much the same!  Hopefully they will see this.

    0
  • Brighton

    Current wait times and place in queue would be extremly helpful during times of high volume or always. 

    0
  • Shawna James
    Community Product Feedback Specialist
    Hey all, thank you for taking the time to provide us with your feedback. I want to confirm that this feedback has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
    0

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