Recent searches
No recent searches
Unable to authenticate users through Messaging SDK with JWT
Posted Apr 18, 2023
Hi,
Having troubles authenticating users with a JWT through the Mobile Android SDK. We're getting 401 Unauthorized response from the SDK.
We've followed the documentation and implemented the SDK version 2.9.0.
It has also worked before, but stopped working recently.
We're creating the JWT and validated it through jwt.io and all looks good.
Would appreciate some help to debug this further
0
3
3 comments
Robert Lorentz
Tried these fixes without success:
This is the JWT token format:
{
"email": "email@email.com",
"external_id": "388948a1-f3a6-4937-a9e4-bf63c0f16574",
"iat": 1681828371,
"jti": "49170224-15e3-4b3e-a0fe-faaa08abae4d",
"name": "Test Test",
}
1
Manuel Moreira
Also having this problem but for the messaging web widget
2
Eric Nelson
For auth related issues it's best to open up a support ticket so that we can take a closer look at your account.
Thanks!
0