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Searching for macros and sorting them by usage(per hour, day, week, month).

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Mehmet

Posted Apr 19, 2023

Is it possible to search for Macros in the admin panel and sort these by usage(per hour, day, week, month). Right now, sorting by usage only works for all macros.

Alternatively, can the reporting feature be used to create a list of specific macros and their usage? 

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      Anne Ronalter

      Hello Mehmet,

      thank you for your Feedback on that!

      Please refer to this similar Community post about Macro search:
      Making it easier for agents to find Macros 

      You might also find a 3rd party app for that in our Marketplace.

      Here you can find an Explore recipe for it: Reporting on macros using tags
       

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