We've just integrated Whatsapp into Zendesk for the first time. Our Clients/Agents were already heavily using Whatsapp to communicated and we wanted visibility of this workload in Zendesk.
Inbound messaging is working fine, but since the Zendesk integration we are now no longer able to reach out to our clients via Whatsapp. We are having to either email or call them.
I understand that outbound messaging via the web widget doesn't make sense, but for whatsapp this really should be an option, just as sending an outbound email to a client is possible, sending an outbound whatsapp to a client should be.
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