Routing to all agents within a group at once, not round robin

This needs to be taken off your backlog and prioritized.  This was first reported two full years ago on here, and it is still not even being looked at.
I won't be renewing talk for my company if this is not pushed forward. Its such a basic functionality to implement. 

Hi everyone,

Update: We had to put this feature back to our backlog. However, rest assured we have this feature in our long term roadmap, and we will reassess the priority next year.

Thanks,

Ferran

Hi Sean,

Thank you for explaining

Sadly, I don think this will solve our problem. The only thing that will work for us is your future 'Hunt group' feature which calls everyone at the same time. 

As a small team, we recognise numbers calling us and sometimes certain members of the team will take the call based on that. We also have other members of the team who support with calls as and when needed, but not all the time. I wouldn't want to keep changing their group or have them in a second call group. We also do a lot of admin and physical tasks and therefore, although the team member will be online, it might be more convenient for someone else to take the call in that moment. 

Based on those reasons, I will hold out for the hunt group feature and hope it makes it into plans soon. I would really love to move to talk at some point, but I think at the moment Talk is more catered to larger operations. 

I hope that helps explain. 

Thanks

Yas

Hello Yasmin,

Here's the basics on our soon to be rolled out 'auto-assign'.

1. Call comes in --> agent is connected to caller after a configurable period of time by you (e.g., 10 seconds).

2. Timeframe: 2nd part of 2023. 

May i ask what other missing features you are looking for? We would love for you to move over to Talk.

Hi Sean

Thank you for your reply. 

How will the auto-assign feature work and is there a timeframe for when this year it is likely to go live?

We don't currently use talk due to missing features and therefore we take calls externally. However, I am keen to move over, so would like to test again once this feature is live to see if this works for us. 

Thanks

Yas