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How can I change email template for few languages?

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Admin eVolpe

Posted Apr 25, 2023

Our company serves few countries and each of them, needs a different email template. There are similar, but the differences are between IG, FB URL etc. How can change these values? 

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    Jacob the Moderator

    Zendesk LuminaryCommunity Moderator

    Hi there,

    You can use liquid markup to present different text output, including links, to different users based on their locale, language, group etc.
    https://support.zendesk.com/hc/en-us/articles/4408842967578-Using-Liquid-markup-to-support-multiple-languages-in-automations-macros-and-triggers

    You may not need to edit the template itself, perhaps only the triggers that send email notifications. Do the links already exist in the template?

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