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PowerBI Integration - include tags

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Di'ya Angudi

Posted Apr 26, 2023

Using the Zendesk Report app in PowerBI I have made a copy in PowerBI desktop and customised it a little for reporting purposes. I would like to be able to report on the number of tickets solved using custom made fields called 'tags' and 'project name'. At the moment when I pull the 'tags' column into PowerBI for example, it only shows the data as [list] and therefore I am unable to drill down any further. 

Is there a way to expand this functionality at all?

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      Di'ya Angudi

      Hi Christopher / Khrystyna, 

      Thanks for your suggestions. I've began looking into the PowerBi Connector to Zendesk and will likely sign up for a demo over the coming weeks.


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      Khrystyna Shparyk

      Hi Di'ya, 

      Did you try PowerBi Connector to Zendesk by AlphaServe? 

       

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      Christopher Kennedy

      Hi Di'ya,
       
      The Zendesk integration with PowerBI was actually built by the Microsoft team.  I recommend reaching out to them to see if there's a way to accomplish this goal within their app.

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