Bulk download call recordings
Not plannedHello, we would like to download call recordings for our agents
Currently, there are two options available
Incremental Call exports of call metrics and Download Recordings app
Download recordings only allows downloading of recordings per ticket
When will there be an option to bulk download multiple ticket recordings?
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Official comment
Hello,
Thank you for your question. At this time this capability is not on the roadmap. However, you can accomplish this via our API (see here).
Thanks,
Sean
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