Receiving notifications about tags in internal notes


  • Viktor Osetrov
    Zendesk Customer Care
    Hello Tanya,

    It works via mentions. Please take a look at -> Using @mentions 

    1) For example - I get tagged in an internal note:


    2) And received mention notification like "You were mentioned on tickets ____":

    3) Then you should check a view where you were mentioned. 
    In my case, I have created a view using this 3rd party app - Follower View -

    Hopefully, it helps

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