• Viktor Osetrov

  • May 05, 2023 14:34

  Zendesk Customer Care

  Hello Michelle,
  
  1) Firstly, you should create a trigger with tags. 
  I have an attached my example:
  
  
  
  2) Then please check the activation process for your triggers depends on your trigger conditions:
  
  
  
  3) After that check your test ticket. In my case, the tag was successfully fired:
  
  
  
  Hope it helps,
  

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