I have tags but they are not pulling into the tickets. What am I doing wrong?



  • Viktor Osetrov
    Zendesk Customer Care
    Hello Michelle,

    1) Firstly, you should create a trigger with tags. 
    I have an attached my example:

    2) Then please check the activation process for your triggers depends on your trigger conditions:

    3) After that check your test ticket. In my case, the tag was successfully fired:

    Hope it helps,

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