Require action from user before creating ticket In app chat


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Linda! To do this, you will want to use our bot builder, which allows you to preconfigure messages that you want to ask your customers before starting a conversation. There's a good chunk of resources to go through there, but inevitably what you will be wanting to address this particular question is in the ask for details portion.

    Let us know if you have any questions!


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