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Ability to track origination of Zendesk article link access

Answered


Posted May 10, 2023

We added links for our help guides locally in our app (i.e., when using our app, customers can click on a "Learn More" link that directs them to our Zendesk help guides). Is there a way to determine how many views came from these links as opposed to accessing them directly from Zendesk?


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Anne Ronalter

Zendesk Customer Care

Hi M,

in this case, we can recommend Google Analytics for Tracking customers' actions.

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