Create ticket with ticket_form_id

1 Comments

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Tatsyana! Custom fields require the custom_field_id, however system fields are simply listed by their names, so you would not be able to pass them in the custom field array. There is also not a definitive way to determine if something is a system field, as the removable parameter only indicates whether the field must be present on a ticket. Since fields like Type are not required, that option won't work for you. Unfortunately, there simply isn't a way to accomplish this short of knowing which fields are definitively system fields, as we have laid out in this article

    Regarding the second question, you would use either the `raw_title` or the `raw_title_in_portal` parameter to get the name of the field.

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