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Is creating an appointment in ZenDesk Sell via a REST API possible?



Posted May 12, 2023

I have a use case where I need to sync appointments from another third party tool to ZenDesk Sell. I can get the appointments out of the other system with a webhook but I don't see a way to create Appointments with an API.

I have looked in the ZenDesk Sell API documentation but I am not seeing it documented anywhere. Is this not supported?


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Jupete Manitas

Zendesk Customer Care

Hi Austin, thanks for writing in! 
 
Appointments is not supported yet in the Sell REST API but the only endpoint available is to obtain the information. Here is: Appointments under Firehose API endpoints. 
 
Appointments in Sell is mainly made through our external calendar integrated into Zendesk. You can alternatively confirm with your calendar/e-mail provider to know if that is possible to do directly using their API. Here other docs related to Sell and Appointments:
Creating and managing appointments for leads, contacts, and deals
Can I invite another Sell user to an appointment? 
 
Thank you and we hope this information helps! 

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