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Suspended Tickets - from Zendesk Email

Answered
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Beraudo Gilles

Posted May 22, 2023

Hello,

on our ithelpdesk zendesk instance, we're facing the next issue.

* When sending an email from ithelpdesk to ithelpdesk, it get stuck in the Zendesk application in the “suspended tickets” with no possibility to “recover” them.

Is it possible to allow this ?

 

Thanks,

 

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1 comment

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    Brett Bowser

    Zendesk Community Manager

    Hey Gilles,

    I would recommend taking a look at the following article which goes over the cause of tickets suspension and how to address the issue: Causes for ticket suspension

    I hope this points you in the right direction!

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