Suspended Tickets - from Zendesk Email

CAST SA

May 22, 2023 11:28

Hello,

on our ithelpdesk zendesk instance, we're facing the next issue.

* When sending an email from ithelpdesk to ithelpdesk, it get stuck in the Zendesk application in the “suspended tickets” with no possibility to “recover” them.

Is it possible to allow this ?

Thanks,

1 Comments

Brett Bowser
- May 22, 2023 14:48
Zendesk Community Manager
Hey Gilles,

I would recommend taking a look at the following article which goes over the cause of tickets suspension and how to address the issue: Causes for ticket suspension

I hope this points you in the right direction!

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