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Reporting for data found in Ticket Events

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Patrick Argao

Posted May 23, 2023

I want to scrape some of the values from the events from our existing Zendesk tickets. I'm looking for someone who can teach me how to do this.

I found this link from Zendesk Community:

https://support.zendesk.com/hc/en-us/community/posts/4410685338906/comments/4411084668570

This is the article on how to do it:

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/?_ga=2.214659799.1775125963.1684766868-582711690.1679673865

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Patrick,
     
    The Ticket Audits API is certainly useful for this purpose, especially when there are specific tickets you're looking gather this data from.  Can you share what challenges you've experienced?
     

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