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Is there a way to see how many times a ticket has been updated with the same status in Explore?

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Holly

Posted May 24, 2023

I know we can report on how many times a status changed, but can we report on how many times a ticket was updated and the status stayed the same?

For example, a ticket is updated 10 times in Open status without ever changing into Pending status. Is this something we can track in Explore?

 

Thank you!

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      Anne Ronalter

      Hello Holly,

      this would be something that you would have to do maually.
      By using Tags, you could add them to Triggers and then report on it that way.

       

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