There is a reoccurring issue going on with your chats on the user side: the user loses chats and is forced to start a new session.
When the chat ends, the unsent message on the agent side disappears. This creates a very uncomfortable problem for the agent. When the user opens a new chat, you have to write your message all over again.
I recently had a user lose his chat and come back, like, 10 times! It was very exhausting. I am sure for the user as well.
It doesn't look like support is willing to help, so I hope someone will help me understand what's going on here. And who decided that removing unsent messages after the user leaves the conversation was a good idea...
Please sign in to leave a comment.