VALUE aggregator can't be used with calculated metrics. Try another aggregator

Answered


Posted Jun 07, 2023

Hi,

 

I have a calculated metric below which worked fine for months and now all of a sudden I replicated the metric to use a different value and receiving an error.

Error: VALUE aggregator can't be used with calculated metrics. Try another aggregator.

IF (VALUE(First reply time - Business hours (hrs)) < 10)
THEN [Ticket ID]
ENDIF

 

I then have a Result metric calculation to calculate the %.

 

In https://support.zendesk.com/hc/en-us/community/posts/4413237775514-Help-with-creating-Explore-report-to-measure-that-took-longer-than-XX-time-to-reply-to the VALUE aggregator is also used.


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