How to email the assignee when the requester solves the ticket?



  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Hi kanyewest - I assumed you have article recommendation and app called knowledge capture hence customer can solve ticket on their end whenever they have selected "Yes, close my request" in Guide/Help Centre.

    You can either turn this feature off if you dont need this or the below sample trigger condition might help.

    Hope this helps! 


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