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Product Feedback: Shortcuts export/import
Posted Jun 13, 2023
Hello,
We have noticed that currently there is no option in Zendesk where you can export/import personal or global shortcuts.
If possible, we would like to see such a feature added as it will be easier to audit, edit and change them in bulk in order to meet business standards in a timely manner and provide a better customer/agent experience. For example, a simple CSV or Excel file will suffice.
In addition, at the moment we have several Zendesk instances and more on the way, so the import feature will help save us a lot of time when setting them up.
Best Regards
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6 comments
Anastasia Kachanova
+1
1
Amber Nichols
YES!!! A simple way to export would be amazing.
1
Shannon Hayes
Would be an amazing if this was possible!
1
Shawna James
1
Boyan Spasov
+1
1
Engin EKEN
+1
1