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Product Feedback: Shortcuts export/import



Posted Jun 13, 2023

Hello,

We have noticed that currently there is no option in Zendesk where you can export/import personal or global shortcuts.

If possible, we would like to see such a feature added as it will be easier to audit, edit and change them in bulk in order to meet business standards in a timely manner and provide a better customer/agent experience. For example, a simple CSV or Excel file will suffice.

In addition, at the moment we have several Zendesk instances and more on the way, so the import feature will help save us a lot of time when setting them up.

Best Regards


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YES!!! A simple way to export would be amazing. 

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Would be an amazing if this was possible!  

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Shawna James

Community Product Feedback Specialist

Hey Atanas, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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