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How to automatically add CSM and TAM (Associated to an organisation) as followers to a ticket
Answered
Posted Jun 15, 2023
For certain accounts, based on level of service, we have a CSM and a TAM associated to the Organisation. I have not been able to find a way to automatically add them as followers on all new tickets created by users associated with that particular Organisation.
Any thoughts?
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1 comment
Salim Cheurfi
In order to achieve this, you can create a trigger that will automatically add the CSM and TAM as follower, depending on the organisation. See our article Creating business rules for CCs and followers.
You can use these conditions :
Ticket is created
Organisation is "the organisation"
Then add this action to choose the follower to be added automatically :
Add Follower
I hope this helps !
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