GET https://{url}.zendesk.com/api/v2/help_center/users/15344523818135/articles net::ERR_FAILED 200

Access to XMLHttpRequest at 'https://xcubelabs6968.zendesk.com/hc/restricted?return_to=https%3A%2F%2Fxcubelabs6968.zendesk.com%2Fhc%2Fapi%2Fv2%2Farticles&locale=en-us' (redirected from 'https://xcubelabs6968.zendesk.com/api/v2/help_center/articles') from origin 'http://localhost:3000' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

im calling the API from an external website 1263213599189

can you please suggest where can i take the token, and how to use in the api.

give me an example.

Hi Sitaram Kudireddy

Are you using the above approach within your help center theme or are you calling the API from an external website?

Thank You

Pulkit

Team Diziana

Hi Sitaram Kudireddy

The link you shared above Is restricted to the signed-in user only so I can't look into the issue for now.

Can you please share how you call the API on your js file? 

Thank You 

Pulkit

Team Diziana

https://example.zendesk.com/hc/restricted?return_to=https%3A%2F%2Fexample.zendesk.com%2Fhc%2Fapi%2Fv2%2Farticles&locale=en-us

here im facing the issue.

{
    "message": "Network Error",
    "name": "AxiosError",
    "stack": "AxiosError: Network Error\n    at XMLHttpRequest.handleError (http://localhost:3000/static/js/bundle.js:469408:14)",
    "config": {
        "transitional": {
            "silentJSONParsing": true,
            "forcedJSONParsing": true,
            "clarifyTimeoutError": false
        },
        "adapter": [
            "xhr",
            "http"
        ],
        "transformRequest": [
            null
        ],
        "transformResponse": [
            null
        ],
        "timeout": 0,
        "xsrfCookieName": "XSRF-TOKEN",
        "xsrfHeaderName": "X-XSRF-TOKEN",
        "maxContentLength": -1,
        "maxBodyLength": -1,
        "env": {},
        "headers": {
            "Accept": "application/json",
            "Authorization": "Basic xexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexampleexample=="
        },
        "method": "get",
        "url": "https://example.zendesk.com/api/v2/help_center/articles"
    },
    "code": "ERR_NETWORK",
    "status": null
}

Hi Sitaram Kudireddy

The API is working fine and giving the data based on the User ID, below is the code which I am using, please give a try to the below code.

  $.getJSON('/api/v2/help_center/users/361093799539/articles', function(json_data){
            console.log(json_data);
   });

Let me know if it solves your issue 

Thank You 

Pulkit

Team Diziana