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Make it easier to reuse images in the image gallery



Posted Jun 20, 2023

There are over 50k images in our image gallery, and they're very hard to find. Here are a few ideas.

  • 30,000 images in our image gallery named "mceclip#", the name they were given by default when they were uploaded. If we could rename them, we'd be able to search for them more easily and to check whether a version of the image we need already exists.
  • Being able to filter by section, category or article.
  • Being able to easily check for and tidy up duplicate images. This would let us make sure that we're reusing more than one version of an image. That can happen when a content writer doesn't realise that a version of the image already exists. It's also happened a lot in the past because of the problem with copying images between guides of different visibility settings. Our solution was to upload images into each guide individually. So if 50 guides use the same image, we have 50 versions of that image. It may be useful for us (and save you a lot of disk space) to have a tool that lets us remove duplicates.

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5 comments

+1 for this. It would be a huge enhancement to our workflow. 

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🙌

Might also be useful to search for images that aren't used in any guides and remove in bulk.

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Lyn Thompson

Zendesk Luminary

+1 for this. It would be a huge enhancement to our workflow. A must for managing images properly.

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+1 for this. It would be a huge enhancement to our workflow.

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Katarzyna Karpinska

Zendesk Product Manager

Hi Rob Silverstone,

Hope you've already picked up that it's possible to rename images in the Media library now. We'll try to fit the deduplication on our roadmap. In the meantime we've just introduced a used/not used filter which should help with clean-up efforts. 

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