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Feature request: Additional placeholders for custom fields
Posted Jun 22, 2023
Additional placeholders for custom fields.
It would be nice if there could be a placeholder for custom fields (and non-custom fields) to display a custom field's:
- Display name
- Description
- Title shown to customers
- Description shown to customers
For example, we have a custom fields that collects information for enhancement requests and sends it to an email address. For example there is a custom field called "What is the impact to your business?" and it is a free-text field to fill out.
While we are able to accomplish this by sending an email with this information:
What is the impact to your business? {{ticket.ticket_field_1234}}
But it would be nice if we could set it to something like:
{{ticket.ticket_field_1234.displayname}} {{ticket.ticket_field_1234}}
This way we would not need to change the email trigger if we ever update the Description or Display names.
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