More placeholders in classic chat (Web Widget)

1 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Vinicius,

    We're don't have plans to expand the categories of placeholder for Chat shortcuts in the near future; however, on Messaging tickets, we do support a wide range of placeholders that can be found here: https://support.zendesk.com/hc/en-us/articles/4408886858138 - this includes your requirement around ticket ID.

    Hope this helps!

    - Sarah D.

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