More placeholders in classic chat (Web Widget)


  • Sarah Darmawan
    Zendesk Product Manager

    Hi Vinicius,

    We're don't have plans to expand the categories of placeholder for Chat shortcuts in the near future; however, on Messaging tickets, we do support a wide range of placeholders that can be found here: - this includes your requirement around ticket ID.

    Hope this helps!

    - Sarah D.


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