Customer Context View Language bug

Completed

6 Comments

  • Official comment
    James Hanley
    Zendesk Product Manager

    Hello folks, a fix for this bug has been deployed now. Thanks for reporting it.

    Cheers,
    James

  • Anne Ronalter
    Zendesk Customer Care
    Hello David,

    I can see that you have already created a ticket for our Zendesk Support.

    We will reach out to you in order to investigate this.

     
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  • James Hanley
    Zendesk Product Manager

    Hey David Fortich, thanks so much for raising this with us - this is indeed a bug. We're working on a fix for it and should be resolved shortly.

    I will marked this thread "Completed" when it is done.

    James

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  • David Fortich

    If helpful, we've found that the issue seems to be due to the User context data being cached. It seems that changing a user's phone number does update the context tab, whereas changing their language does not cause the user context tab to be updated from the database.

    Once the language has been changed, it seems the cache is refreshed within 30+ minutes (or after forcing the page to refresh) and the context tab does show the correct language after that. 

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  • James Hanley
    Zendesk Product Manager

    You've nailed this bug David Fortich.

    When there is update by an agent in one page, we publish an internal change event, invalidate cache, and refresh the UI with new values for all other pages and agents. But the notification on the language change wasn't / isn't publishing correctly and so it's only being picked up on a manual refresh, or when the cache is refreshed on normal schedule.

    Will be hopefully sorted in the next week. 

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  • James Hanley
    Zendesk Product Manager

    Just a status update for anyone following. We have a fix in progress. 

    I will keep this thread up to date with changes as they occur.

    James

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