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Zendesk Messaging iOS SDK crashing

image avatar

fares elsokary

Posted Jul 03, 2023

Hello, 

I have just released an app that using ZendeskSDKMessaging. Using Cocoapods to integrate:

iOS: 16.5.0
Model:iPhone 12 Pro Max
pod 'ZendeskSDKMessaging', '2.12.0'

After integration, I could see one crash that effecting our users. The crash report is came from Firebase Crashlytics, and the report as below:

Crashed: com.apple.main-thread
0  ZendeskSDKConversationKit      0x5fa64 __swift_memcpy65_8 + 45788
1  ZendeskSDKConversationKit      0x5cd14 __swift_memcpy65_8 + 34188
2  ZendeskSDKConversationKit      0x61dc8 __swift_memcpy65_8 + 54848
3  ZendeskSDKConversationKit      0x82234 __swift_instantiateGenericMetadata + 3764
4  ZendeskSDKConversationKit      0x45574 __swift_memcpy40_8 + 4976
5  ZendeskSDKConversationKit      0x45fc4 block_destroy_helper + 484
6  ZendeskSDKFayeClient           0x16784 __swift_memcpy1_1 + 14504
7  ZendeskSDKFayeClient           0x15624 __swift_memcpy1_1 + 10056
8  ZendeskSDKFayeClient           0x9e10 __swift_instantiateConcreteTypeFromMangledName + 6328
9  ZendeskSDKFayeClient           0x8c44 __swift_instantiateConcreteTypeFromMangledName + 1772
10 ZendeskSDKSocketClient         0x16680 block_destroy_helper + 2316
11 ZendeskSDKSocketClient         0x18c94 _swift_stdlib_malloc_size + 976
12 ZendeskSDKSocketClient         0x188e4 _swift_stdlib_malloc_size + 32
13 libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 32
14 libdispatch.dylib              0x3eac _dispatch_client_callout + 20
15 libdispatch.dylib              0x126a4 _dispatch_main_queue_drain + 928
16 libdispatch.dylib              0x122f4 _dispatch_main_queue_callback_4CF + 44
17 CoreFoundation                 0x98c28 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
18 CoreFoundation                 0x7a560 __CFRunLoopRun + 1992
19 CoreFoundation                 0x7f3ec CFRunLoopRunSpecific + 612
20 GraphicsServices               0x135c GSEventRunModal + 164
21 UIKitCore                      0x39d6e8 -[UIApplication _run] + 888
22 UIKitCore                      0x39d34c UIApplicationMain + 340
23 libswiftUIKit.dylib            0x350b0 UIApplicationMain(_:_:_:_:) + 104
24 Qawafel                        0x5d58 main + 4300561752 (VendorModel.swift:4300561752)
25 ???                            0x1c032edec (Missing)

3

1

1 comment

Date
    image avatar

    Felipe Costa

    Similar unsolved error here too:
    Occurs when try to render comments page. I'm using Zendesk classic sdk v7.0.0

    Crashed: com.apple.main-thread
    0  SupportSDK                     0x96a38 _swift_stdlib_malloc_size + 29096
    1  SupportSDK                     0x99e6c _swift_stdlib_malloc_size + 42460
    2  UIKitCore                      0x232d1c <redacted> + 476
    3  UIKitCore                      0x232ae8 <redacted> + 264
    4  UIKitCore                      0x4364 <redacted> + 840
    5  QuartzCore                     0x9aa4 <redacted> + 496
    6  UIKitCore                      0xc6078 <redacted> + 292
    7  UIKitCore                      0x3a56c <redacted> + 812
    8  UIKitCore                      0x3a23c <redacted> + 416
    9  UIKitCore                      0x18fcf8 <redacted> + 448
    10 UIKitCore                      0x164694 <redacted> + 264
    11 UIKitCore                      0x162158 <redacted> + 124
    12 UIKitCore                      0x527ad0 <redacted> + 432
    13 UIKitCore                      0x521d48 <redacted> + 284
    14 UIKitCore                      0x437438 <redacted> + 232
    15 UIKitCore                      0x4a062c <redacted> + 328
    16 UIKitCore                      0x51f108 <redacted> + 244
    17 UIKitCore                      0x327d7c <redacted> + 236
    18 UIKitCore                      0x327670 <redacted> + 980
    19 UIKitCore                      0x32721c <redacted> + 272
    20 UIKitCore                      0xd2d90 <redacted> + 108
    21 UIKitCore                      0x2000b8 <redacted> + 168
    22 UIKitCore                      0x37f1e4 <redacted> + 140
    23 UIKitCore                      0x2a863c <redacted> + 476
    24 UIKitCore                      0x2a8424 <redacted> + 500
    25 UIKitCore                      0x2a8128 <redacted> + 1092
    26 UIKitCore                      0x2a74b8 <redacted> + 320
    27 UIKitCore                      0xca00b4 <redacted> + 104
    28 UIKitCore                      0x2a6ea8 <redacted> + 188
    29 UIKitCore                      0x282614 <redacted> + 864
    30 UIKitCore                      0x3f55a0 <redacted> + 1036
    31 UIKitCore                      0x283ee8 <redacted> + 84
    32 UIKitCore                      0xde20c0 <redacted> + 100
    33 UIKitCore                      0xde2200 <redacted> + 288
    34 UIKitCore                      0xde2050 <redacted> + 76
    35 UIKitCore                      0xde07d0 <redacted> + 224
    36 UIKitCore                      0x8ebf3c <redacted> + 656
    37 UIKitCore                      0x97fc78 _UISceneSettingsDiffActionPerformChangesWithTransitionContextAndCompletion + 196
    38 UIKitCore                      0x12c57c <redacted> + 784
    39 UIKitCore                      0x12b2b8 <redacted> + 1124
    40 UIKitCore                      0x55f870 <redacted> + 552
    41 UIKitCore                      0x1f1bfc <redacted> + 208
    42 UIKitCore                      0x1f1a90 <redacted> + 220
    43 UIKitCore                      0x1f18ec <redacted> + 308
    44 FrontBoardServices             0x3c40 <redacted> + 392
    45 FrontBoardServices             0x3a98 <redacted> + 124
    46 FrontBoardServices             0x6efc <redacted> + 160
    47 FrontBoardServices             0x6e24 <redacted> + 312
    48 libdispatch.dylib              0x64780 <redacted> + 16
    49 libdispatch.dylib              0x3c2d0 <redacted> + 212
    50 FrontBoardServices             0x10410 <redacted> + 44
    51 FrontBoardServices             0x1004c <redacted> + 176
    52 FrontBoardServices             0x12600 <redacted> + 24
    53 CoreFoundation                 0xc90e8 <redacted> + 24
    54 CoreFoundation                 0xd4d5c <redacted> + 172
    55 CoreFoundation                 0x5ffc4 <redacted> + 232
    56 CoreFoundation                 0x75138 <redacted> + 784
    57 CoreFoundation                 0x79d20 CFRunLoopRunSpecific + 584
    58 GraphicsServices               0x1998 GSEventRunModal + 160
    59 UIKitCore                      0x37180c <redacted> + 868
    60 UIKitCore                      0x371484 UIApplicationMain + 312
    61 Runner                         0xa2b4 main + 6 (AppDelegate.swift:6)
    62 ???                            0x1ec464344 (Missing)

    0

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