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SMB User Group June 2023 - Relatable Content



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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Posted Jul 04, 2023

On June 30th, 2023, the Zendesk SMB User Group organized a captivating webinar titled "The Role of AI in the SMB Space." This enlightening event delved into the impact of artificial intelligence (AI) on small and medium-sized businesses (SMBs) in the customer service space, with a particular focus on companies leveraging Zendesk. The session shed light on the adoption of AI in SMBs, the benefits it brings to customer service, and how Zendesk's AI-powered features empower businesses.

The webinar commenced by exploring the current state of AI adoption among SMBs. Notably, statistics from Capterra revealed that a significant 64% of SMBs have already integrated AI into their business processes. 

Participants were particularly interested in the role of AI-driven automation in customer support. Throughout the webinar, the integration of AI within Zendesk was highlighted. Zendesk offers AI-powered features, such as Answer Bot, which harnesses natural language processing and machine learning to provide automated responses and suggestions to support agents. 

Building on the success of the "The Role of AI in the SMB Space" webinar, we are thrilled to announce our next event, HolidAI: SMB Holiday Survival Guide. The holiday season presents unique challenges and opportunities for SMBs, and we aim to equip you with the knowledge and strategies to navigate them successfully. Join us on October 25th for a comprehensive guide on leveraging AI and Zendesk to streamline your customer service, boost sales, and deliver exceptional holiday experiences.

At HolidAI, you'll have the opportunity to learn from industry experts, gain actionable insights, and participate in engaging discussions. Our speakers will share best practices, real-world examples, and practical tips to ensure your SMB thrives during the holiday season. Don't miss this chance to make the most of AI and Zendesk, turning the holidays into a time of growth and success for your business.  Register Here


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