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Images are not uploaded to Zendesk's servers by default since guide-media update



Posted Jul 05, 2023

Feature request summary
As you can see from this support ticket, we've been having trouble with our image URLs since the guide media feature was released. By default, they're added as <a href="/guide-media/example" target="_blank" rel="noopener"> – but apparently the only way to make them work (and allow Google to index them) is by using <a href="/hc/article_attachments/example" target="_blank" rel="noopener">.

Description/Use cases
All image uploads work as described above now, so all use cases involving images.

Business impact of limitation or missing feature
The previous image upload feature worked just fine, so the new feature is a downgrade. It introduces a lot of manual work, both for new and existing images. If a workaround isn't introduced, my team and I'll waste valuable time going through all guide-media images and manually changing their default URLs.


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2 comments

Guilherme Degasperi Machado - Is there any workaround or solution to this issue ? For us, endusers are not able to access any image/attachment added for article after this guide-media update from zendesk.

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image avatar

Shawna James

Community Product Feedback Specialist

Hi Guilherme, thank you for providing your feedback. This has been logged for our PM team to review.
 
For future reference, I want to point you in the direction of our updated product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. You don't need to make any changes now but wanted to make sure you had this template for your reference for future posts!
 
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback! 

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