Improve behavior of the label field when creating Guide Articles



Posted Jul 10, 2023

We would like to suggest an enhancement for the Label field when creating articles in guide.

 

When using tags in the ticket field or when using the ticket filter, it suggests tags CONTAINING a certain word. But with labels it only displays labels STARTING with a description.

It would be great to have this behavior on the label field too, so we could add labels easier.

 

Here an example entering Germany as a word, while having the label country_germany:

                                                                                                                                                 

In contrast to the tag fields:

Maybe this could a quickwin for you and us, if it takes low effort to implement.


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