How to edit mobile sdk client id and app id from old instance to new instance

image avatar

Suraj Sharma

Posted Jul 17, 2023

We recently procured a new Zendesk instance and want to use the old Zendesk url, app id and client id on the new Zendesk instance. 

These fields are greyed out, is there a way to have then edited from the backend or is there another alternative of doing it.

0

1

1 comment

Date
    Newest
      image avatar

      Christopher Kennedy

      Hi Suraj,
       
      You can rename your account subdomain for the old account, so that you have the ability to replace the new account with that subdomain name.  But the app ID, client ID, etc. for the your mobile app's registration will still be different in the new account.  Your mobile app will need to be updated with the new values.

      0

      Sign in to leave a comment.

      Didn't find what you're looking for?

      New post