Form proposes stored data when email is entered



  • Noly Maron Unson
    Zendesk Customer Care

    Hi Franca,

    Zendesk does not have this function. I'm guessing this is a browser-related setting like autofill or autocomplete. It is a browser feature that automatically populates forms with saved data, such as those that ask for shipping or billing information.

    Unfortunately, this is not something that we can prevent on Zendesk's end and will need to be disabled in the user's browser settings.

    Hope this helps.


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