Light Agents - Receive Email Notifications for newly created tickets?

3 Comments

  • 이지훈(Lee jihoon)

    hello. Tyler
    You can send mail notifications to light agents using triggers.

    0
  • Champa Sharma

    How did you do this @이지훈 ? I tried this and it did not work.

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Champa,

    You can utilize the action "Notify by > User email" and then select the light agent from the list.

    Hope this helps.

    0

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