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Explore API



Posted Jul 20, 2023

I find it very frustrating that the other thread I found on the idea of providing an API to Explore is closed for comments, I assume following a note that it is decided that an API for Explore isn't a good idea.  There are many comments stating clearly that embeddable dashboards are not enough.  Have you never heard of Data Warehousing and KPI's?  I have to report things like ticket numbers and severities, types, etc.  I use Explore for the details,. but summary KPI's are stored in a Data Warehouse, so you are saying I either have to write the queries myself via the Support API, or manually move them?  Why can't I at least download the CSVs of reports, grab the specific images, etc.?  Zendesk lives in an ecosystem of other tools and processes in a company, so it should play nice with others. and data extraction and warehousing is common across enterprises.. Not having that functionality is a real problem, as stated by others.


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I agree with this post and the original post here: https://support.zendesk.com/hc/en-us/community/posts/4409222585114-Explore-API. In our instance we do a lot of reporting outside of Explore in a data aggregator like Power BI that pulls from several sources. Not having an Explore API limits our ability to push data related to Zendesk into Power BI.

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Agree. At this point this is an essential tool for businesses and 4 years have past since the first comment and nothing changed. In my company we will use this to cross reference with other data in our company.

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Greg Katechis

Zendesk Developer Advocacy

Hi Pilar! Totally understand the frustration here. Normally I would just move this post to the feedback forum, however since it started a while back, it will probably not get noticed by the team that oversees it. Because of that, I'd recommend making a post in here so that you can get eyes on it. 

 

I hope it gets some traction!

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