Ability to make Agents "Available" automatically on live Chat when signed in

Answered

1 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hello Sonalin,

    On the Chat Enterprise plan, you can set Operating Hours which will automatically notify Chat agents to set their status as Online as soon as they log in within the hours for which Chat should be available. There is no way today where agent statuses can be set on their behalf.

    Hope this helps!

    - Sarah D.

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