How has Communities/Gather helped your clients and provided value?


  • Brandon Tidd
    User Group Leader Community Moderator
    Zendesk Luminary
    The Humblident Award - 2021

    Hey Jake Warren -

    Welcome to the Zendesk Community!  While I don't have any personal anecdotes to share, Nicole Saunders posted this really great best practices guide earlier this year.  I also know the fine folks at Khan Academy have a pretty robust and public facing community (linked here), as well as InVision (linked here) and JetBrains (linked here).

    Obviously, it goes without saying that this very forum is powered by Gather!  Maggie Ungerboeck - anything to add here?  I noticed you interacted with a similar question a couple of years back.  At the end of the day, more opportunities for you to a) interact with your customers and b) solicit their feedback will almost always result in 'stickier' customers and more brand loyalty.  That being said, it is important to moderate the conversation to keep everything 'on brand.'

    Hope this helps!


  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hello Jake Warren

    Community is a support for the customers.

    I did work on some big projects of big clients (I can't  tell their name here cause of the privacy policy) and all of them put a lot of emphasis on Gather so that if their customers are facing any issue, they click on Support link, go to the community, read the Pinned articles about the products, if they face any issue they create tickets to the support team to get help, they give feedback about products in the community and they can easily communicate with other customers about the company's products to buy or not.

    We can pin some post here about our products and instructions to use the product (Software Products). If we have online store then customers can get account related details, order related details, payment related details etc. in community forum.

    In the community, there are lots of customers who have taken help, they share the solution with us whenever new customers buy the same product.

    As you can see we are sharing our thoughts in a Community :)

    Hope this will help you to get idea about community forum!

    Thank You



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