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Expand community moderator privileges



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Judy Y.

Zendesk Luminary

Posted Jul 26, 2023

Feature Request Summary:
This feature request is to expand the community moderator privileges.
  • Allow community moderators to set the status on a post who are not a Guide Admin.
  • Assign community moderators by brand and topic.
Description/Use Cases:
Feature requests are submitted via a community post. There are topics for each product. A specific PM is responsible for responding to and managing these feature requests. The PM needs the ability to set the status on the request without having a Guide Admin role. We do not want to assign them the Guide Admin role because this provides them with privileges to make changes in the help center which is managed by another team.

We have two different brands and help centers, we’d like to assign community moderators by brand and topic.

A community moderator assigned to brand A should not be able to moderate posts in brand B. Same with topics. If you are a moderator for a specific topic you should not be allowed to moderate other topics.
 
Business impact of limitation or missing feature:
The business impact is high. The ability to grow our community and add more moderators is severely impacted but the lack of these features.
 
Other necessary information or resources:

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1 comment

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Tetiana Gron

Zendesk Product Manager

Hi Judy Y.,

It might not be clear from the documentation but you can give an agent role to a PM and update topic's Who can manage posts to Agents and managers. Read more Allowing agents to edit and delete posts in the community. In this case the PM will be able to update a status of any post within one community topic. 


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