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Monica Antonucci

Posted Jul 28, 2023

I'm trying to create the answers for the api calls but have found a limitation. 

Our api calls has within the same reply several items that would need to be reflected in the information shown as a reply by the bot (there is no limit to the number of transactions that the api call will get for one search). 

Each item is a transaction and has information on it.

I've tried to add variables  for each transaction but it seems there is an 8 variable limitation. 

 

Is there anyway to make the reply from the api call include all  the information on it? 

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    Lisa Tam

    Zendesk Product Manager

    Hi Monica,

    Thanks for taking the time to share your feedback. To help me understand the use-case end to end, can you share more details about which message step are you using to display the item's attributes? And are you wanting to display the information for a single item, or multiple items?

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