Feature Request Summary:
Zendesk Explore with Beta dashboards should not only offer dashboard restrictions for Agents but also for end-users. This way, sharing a report with end-users becomes much easier to manage.
We work with around 250 clients who would like to receive an SLA reporting on resolved tickets. Currently, this is achievable in the old Explore by creating a dashboard and setting a filter (using bookmark to set the data for a specific organization). However, in that scenario, you would need 250 copies of the same dashboard. A dashboard restriction based on the user's organization would resolve this issue.
Business impact of limitation or missing feature:
The manual process of generating and sending reports currently consumes a significant amount of time. When end-users can access and export these reports themselves in Explore, it will save several hours per month. Dashboard restrictions for end-users are, therefore, a major requirement for us.
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