• Tipene Hughes

  • August 02, 2023 13:31

  Zendesk Developer Advocacy

  Hey DSI - GBEDJI Franck!

  Are you seeing any errors appearing in the browser developer tools? Can you also confirm that you have the app location correctly set in the manifest.json file, as outlined in part two of the tutorial?

  Thanks!

  Tipene

• DSI - GBEDJI Franck

  • August 02, 2023 13:38

  Hello Tipene Hughes
  
  

  There is no error and yes the app location is correctly set in the manifest.json

  "location": {
    "chat": {
      "chat_sidebar": "assets/iframe.html"
    }
  },

• DSI - GBEDJI Franck

  • August 02, 2023 13:44
  • Edited

  When I'm here https://<subdomain>.zendesk.com/chat/agent?zcli_apps=true#home, There's nowhere to display the app.

  Have this screen:

  

• Tipene Hughes

  • August 02, 2023 14:00

  Zendesk Developer Advocacy

  Thanks for the update! An app with the chat_sidebar location will only be visible when you're actually in a chat instance. Here's a link to the docs which go in to more detail:
  
  https://developer.zendesk.com/api-reference/apps/apps-chat-api/chat_sidebar/
  
• DSI - GBEDJI Franck

  • August 02, 2023 14:18

  Okay, but I can't see the chats, only the tickets. Where can I find them please?

• Tipene Hughes

  • August 02, 2023 20:13

  Zendesk Developer Advocacy

  When a new chat is being requested, you should see an orange icon to the bottom left of your screen:
   
  
   
  Once you click the icon, a window will appear where you can chat with the user. The sidebar on the right is where your app will appear:
   
  :
  
• DSI - GBEDJI Franck

  • August 03, 2023 07:57

  Thanks for your help Tipene Hughes,
  
  I did'nt see the orange button, maybe because I'm an admin ? 

• Tipene Hughes

  • August 03, 2023 18:25

  Zendesk Developer Advocacy

  You'll still be able to serve chats as an admin. It may be that the appropriate chat permission haven't been set up, though. I'd take a look through the link below to make sure everything is configured correctly: 
   
  https://support.zendesk.com/hc/en-us/articles/4408820938138-Setting-up-Zendesk-Chat-in-Zendesk-Support#topic_kj5_qgq_sgb
   
  Then, once you're all set up and you've set yourself to "online" in the chat interface, you'll need to start a test chat from your customer facing widget. At that point, you should see the orange button to accept the chat.
   
  I hope this helps! Let me know if you have any questions.
  

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