8 Comments

  • Tipene Hughes
    Zendesk Developer Advocacy
    When a new chat is being requested, you should see an orange icon to the bottom left of your screen:
     

     
    Once you click the icon, a window will appear where you can chat with the user. The sidebar on the right is where your app will appear:
     
    :
    1
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey DSI - GBEDJI Franck!

    Are you seeing any errors appearing in the browser developer tools? Can you also confirm that you have the app location correctly set in the manifest.json file, as outlined in part two of the tutorial?

    Thanks!

    Tipene

    0
  • DSI - GBEDJI Franck

    Hello Tipene Hughes

    There is no error and yes the app location is correctly set in the manifest.json

    "location": {
    "chat": {
    "chat_sidebar": "assets/iframe.html"
    }
    },
    0
  • DSI - GBEDJI Franck

    When I'm here https://<subdomain>.zendesk.com/chat/agent?zcli_apps=true#home, There's nowhere to display the app.

    Have this screen:

    0
  • Tipene Hughes
    Zendesk Developer Advocacy
    Thanks for the update! An app with the chat_sidebar location will only be visible when you're actually in a chat instance. Here's a link to the docs which go in to more detail:

    https://developer.zendesk.com/api-reference/apps/apps-chat-api/chat_sidebar/
    0
  • DSI - GBEDJI Franck

    Okay, but I can't see the chats, only the tickets. Where can I find them please?

    0
  • DSI - GBEDJI Franck

    Thanks for your help Tipene Hughes,

    I did'nt see the orange button, maybe because I'm an admin ? 

    0
  • Tipene Hughes
    Zendesk Developer Advocacy
    You'll still be able to serve chats as an admin. It may be that the appropriate chat permission haven't been set up, though. I'd take a look through the link below to make sure everything is configured correctly: 
     
    https://support.zendesk.com/hc/en-us/articles/4408820938138-Setting-up-Zendesk-Chat-in-Zendesk-Support#topic_kj5_qgq_sgb
     
    Then, once you're all set up and you've set yourself to "online" in the chat interface, you'll need to start a test chat from your customer facing widget. At that point, you should see the orange button to accept the chat.
     
    I hope this helps! Let me know if you have any questions.
    0

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