Within Explore reporting, the web channel category is very broad. Web includes web form, web widget, and follow up tickets among others. We'd like to have a way to segment the web channel and report on these types separately using the Channel or some other data filter.
Business use case: Having this ability would increase data/report accuracy, troubleshooting speed, and the ability for the business to make better data driven decisions.
Thanks for considering this request.
Please sign in to leave a comment.